Integral member of a team delivering the highest quality of technical support, training, and hardware repair.
Deliver multiple technical support appointments per hour for cell phones, tablets, and computers. Maintained a balance of helping customers quickly and efficiently, while ensuring their experience allowed them to be comfortable and confident with their product.
Deliver 30 and 60 minute personal training sessions. Able to guide customers through the process of learning a new product by listening and adjusting teaching techniques to individual learning styles.
Perform on-point duties managing and directing the flow of hundreds of customers and up to 15 technicians on the sales floor.
Trained on troubleshooting software and hardware issues on Mac OS X and iOS, and performing hardware repairs on iPhones.
