Various progressive positions

Business Support Manager, Aurora/ Newmarket                                                  Jan 2011 to October 2013

• Responsible for the training, development, and ongoing supervision of my team of 15 associates; including 3 key positions (Inventory Control Specialist, Administration Specialist and Shipper/Receiver).
• Lead the sales floor by providing direction to the team, building relationships with customers, and resolving customer concerns.
• Accountable for driving sales through the front end cash team. My team was recognized with highest “product of the day” add-on in the district for December 2012.
• Oversee all areas related to inventory control; including shipping and receiving of product, store to store transfers, vendor returns, shrink, and loss prevention.
• Oversee all front end administrative functions; including cash management, bank reconciliation, and daily/weekly sales audit reporting.
• Knowledgeable about company policies and lead by example by adhering to company policy and values every day.

Store Management Trainee, Aurora                                                                       July 2011 to Dec 2011

• Received 6 months of dedicated store management training. Working directly with another manager in the store I was able to develop skills that allow me to effectively manage my team, my time, and store processes.
• Learned and developed management competencies in the following areas: open communication, engage and inspire, managing execution, planning, establishing trust, and developing others.

Store Opening Lead                                                                                            May 2009 to July 2011

• Led teams of 10-15 temporary associates to implement merchandising and operational standards during store renovations and new store openings across Canada.
• Coordinated with construction trades, head office, and store staff to ensure the project execution was 100% to Staples standards with minimal interruption to store operations.
• Led 9 of my own projects as the sole Staples management representative.
• Facilitated the training of new store associates during store openings.

Technology Consultant, Richmond Hill                                                           Mar 2008 to May 2009

• Accountable for driving sales in the technology department.
• Responsible for ensuring the department’s compliance of merchandising standards and planogram execution.
• Facilitated communication between management and associates concerning new products, sales and promotions, store performance, and store goals and focus.
• Served as a resource to customers and associates with product knowledge and solutions for both home and business.
• Assisted in the on-boarding and training of new associates.