Service Specialist – Mac trained technician

Newmarket, October 2013- present

• Integral member of a team delivering the highest quality of technical support, training, and hardware repair.
• Deliver multiple technical support appointments per hour for cell phones, tablets, and computers. Maintained a balance of helping customers quickly and efficiently, while ensuring their experience allowed them to be comfortable and confident with their product.
• Deliver 30 and 60 minute personal training sessions. Able to guide customers through the process of learning a new product by listening and adjusting teaching techniques to individual learning styles.
• Perform on-point duties managing and directing the flow of hundreds of customers and up to 15 technicians on the sales floor.
• Trained on troubleshooting software and hardware issues on Mac OS X and iOS, and performing hardware repairs on iPhones.